About Hotel Reservations

1. Is it possible to cancel my booking?

Yes, all bookings are eligible for cancellation so long as you notify the hotel a minimum of 1 day before your check in date.

2. What are the terms and conditions to cancel my booking?

Below are the details of the terms and conditions

  • Travel restrictions due to current Covid-19 pandemic.
  • Flight cancellation – you are allowed to cancel their booking if your flight is canceled (supporting documentation of flight cancellations required).
  • Hospitalization – you are required to supplement cancellation requests with an official letter from a certified doctor barring travel due to during the dates booked.
  • Death of family members
3. How long do I have to wait for my money to be refunded after I have cancelled my booking?

If your booking is eligible to be cancelled, you will be emailed a “Refund Request Form”. Your request will be processed after you have replied with the correctly completed form and will be refunded between 14 to 21 working days.

4. My flight has been cancelled at the very last minute (same as my check-in date), is it possible to cancel my booking?

Yes, you can cancel your booking for free if your flight has been cancelled by the airline (supporting documentation may be requested by the hotel to process this).

We also provide another option for our guests which you can keep the booking for the next 12 months. Kindly contact our customer service for the arrangement. (Email: jespace1@gmail.com)

Your health and safety matters. If you think that your plans might be affected by COVID-19, contact our customer service team to assist you with amending your booking or assessing your options